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Pristatymo ir pristatymo politika
Pristatymo ir pristatymo politika
Last updated: May 2026
This Shipping & Delivery Policy forms part of our Terms and Conditions (“Terms”) and should be read alongside them:
https://commodityfragrances.eu/pages/terms-and-conditions
Please review this policy carefully before placing an order, as it applies to all purchases made with us.
Shipping Options
We offer Standard and Expedited shipping options. In some cases, a third-party supplier may manage inventory and be responsible for fulfilling and shipping your order.
Standard Shipping
Free on orders over €135
For orders €135 and under, rates vary by shipping zone
Estimated delivery: 2–5 business days (excluding processing time)
Expedited Shipping
€15–€20 depending on shipping zone
Estimated delivery: up to 2 business days (excluding processing time)
If you select expedited shipping, we will follow up after your order is placed with any additional shipping details.
Please see the full breakdown of our shipping rates below.
1 zona: Vokietija ir Nyderlandai:
Greitas |
Standartinis |
|
|
|
15,00€ |
|
|
|
15,00€ | Nemokamas |
2 zona: Airija, Austrija, Belgija, Ispanija, Italija, Portugalija, Prancūzija ir Ispanija:
Greitas |
Standartinis |
|
|
|
15,00€ |
|
|
|
15,00€ | Nemokamas |
3 zona: Graikija, Bulgarija, Čekija, Danija, Graikija, Kipras, Kroatija, Lenkija, Slovakija, Vengrija:
Greitas |
Standartinis |
|
|
|
20,00€ |
|
|
|
20,00€ | Nemokamas |
Zone 4: Estonia, Finland, Latvia, Lithuania, Luxembourg, Romania, Slovenia, Sweden, Switzerland:
Greitas |
Standartinis |
|
|
|
20,00€ |
|
|
|
20,00€ | Nemokamas |
Visi produktų pristatymo laikai ir datos pateikiami sąžiningai, tačiau nurodoma tik numanomai.
* Atkreipkite dėmesį, kad siuntos į salas ir Airiją gali būti pristatomos ilgiau dėl papildomų tranzito reikalavimų ir logistikos.
ES ir JK vartotojams: tai neturi įtakos jūsų įstatyminėms teisėms. Jei nenurodyta, apskaičiuotas pristatymo laikas atspindi anksčiausiai prieinamą pristatymą, o pristatymas bus atliktas per 30 dienų nuo tos dienos, kai priimsime jūsų užsakymą. Daugiau informacijos rasite mūsų Terminuose.
Where do you deliver?
We deliver to most countries within the EU: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
*Due to customs regulations, we no longer ship to the Canary Islands or Malta.
How can I cancel my order or change my shipping address?
Please note that orders begin processing shortly after they are placed, and our system does not pause fulfillment while requests are reviewed. Once an order has begun processing for shipment, we are unable to make changes, including address updates or cancellations, and cannot place orders on hold.
Please ensure your shipping address is entered correctly at checkout, including when using express payment methods such as,Shop Pay, Apple Pay, or PayPal, as these may auto-fill saved addresses.
Once an order has been processed, we are unable to change the shipping address or reroute the package. We do recommend reaching out to the carrier. They may be able to assist with rerouting the package or by marking it as “Return to Sender.” While we are unable to guarantee that an address change can be made once the shipment is in transit, this is typically the most effective option after processing has begun
Please contact our customer service team should you have any questions.
What should I do if my order is marked delivered but I haven’t received it?
If your order is marked as delivered but cannot be located, please contact Customer Service within 7 business days of the delivery date.
Before reaching out, please:
-Wait 1–2 business days, as carriers may mark items as delivered before they arrive
-Check with anyone at your address, neighbours, your safe place, or your local post office
-Review your tracking details, including any delivery confirmation or photo
-If a signature was required, please confirm whether the name shown matches someone at your address or nearby.
We rely on the same tracking information provided by the carrier. For additional details, please review your tracking on the carrier’s website. As all orders are shipped via our fulfilment partner, we may require additional information to proceed with a claim or investigation with the relevant carrier. You may be asked to complete a Denial of Receipt form and provide details such as the contents of your order.
Orders confirmed lost or undelivered are eligible for replacement only. Reshipments must be sent to the original shipping address and are considered final sale.
By accepting a replacement, you waive the right to a monetary refund. If the replacement is returned, store credit will be issued instead.
Ar teikiate paslaugas tarptautiniu mastu?
Mes nesiūlome tarptautinio pristatymo. Jei nematote savo šalies, nurodytos aukščiau, apsilankykite mūsų tarptautinėje svetainėje: www.CommodityFragrances.com
Ar yra kitų siuntimo apribojimų?
Užsakymų negalima siųsti į pašto dėžutes ir (arba) į APO/FPO adresus
Užsakymai siunčiami tik darbo dienomis, kurios yra nuo pirmadienio iki penktadienio
Kas nutiks, jei mano užsakymas bus atidėtas?
Jei pristatymas vėluoja dėl bet kokios priežasties, mes jus informuosime kuo greičiau ir pranešime apie patikslintą numatomą pristatymo datą.
ES ir JK vartotojams: tai neturi įtakos jūsų įstatyminėms teisėms. Daugiau informacijos rasite mūsų Terminuose
Kaip galite susisiekti su mumis dėl šios politikos?
Jei turite kokių nors papildomų klausimų ar komentarų, galite susisiekti su mumis:
- El. paštas: customerservice@commodityfragrances.eu
- Internetinė kontaktinė forma: https://commodityfragrances.eu/pages/contact-us