Grąžinimo Politika

Grąžinimo Politika

Last updated June 13, 2025

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Visi grąžinimai turi būti pažymėti pašto antspaudu per keturiolika (14) dienų nuo pristatymo datos. Visos grąžintos prekės turi būti naujos ir nenaudotos būklės, prie jų turi būti pritvirtintos visos originalios žymos ir etiketės.

*We do not provide refunds or accept returns for products that were not purchased on our website. Please contact the original retailer from which you purchased, whether that be Sephora (e: customerservice@sephora.com) or our New York City Store  (e:113crosby@commodityfragrances.com).

Grąžinimo procesas

Atminkite, kad būsite atsakingi už visus grąžinimo siuntimo mokesčius.

To start a return, please reach out to customer service so that we can provide you with the return authorization and address.

Once confirmed, we strongly recommend that you use a trackable method to mail your return. If our warehouse cannot locate your return and you do not have a tracking number for verification, we will be unable to issue a refund or credit.

Apdovanojimai

Grąžindami bet kokį pirkinį, kurį įsigijote arba už kurį gavote bet kokio tipo Commodity.Circle atlygį (taškus, nuolaidas, lygių statusą ir t. t.), automatiškai prarandate šį atlygį.

Grąžinamosios išmokos

Gavę grąžintą prekę ir patikrinę jos būklę, ją apdorosime. Grąžinimui apdoroti skirkite ne mažiau kaip dešimt (10) dienų nuo prekės gavimo. Priklausomai nuo jūsų kredito kortelės bendrovės, grąžinimas gali užtrukti 1-2 atsiskaitymo ciklus, kol atsiras jūsų kredito kortelės išraše. Kai jūsų grąžinimas bus apdorotas, informuosime jus el. paštu.

Už nemokamai gautus ir (arba) su pirkiniu dovanotus daiktus pinigai negrąžinami. 

Išimtys   

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

For defective or damaged products, please contact us within 14 days of receiving your order to arrange a refund or exchange. After this period, responsibility for the condition of the product, including any damage or wear, rests with the customer.

If you have received a damaged, defective, or incorrect item, please email us and include

•  Details of your request

•  Your order number

•  Name on the order

•  Email used to place the order

•  Photo and/or video clearly showing the issue

*Please photograph or record the product on a clean, flat surface with the issue clearly visible. This helps us resolve your order and improve future production.

Our fragrances are housed in glass bottles—please handle them with care.

"DELIVERED" BUT NOT RECEIVED OR INCOMPLETE PACKAGES

Similarly, should your order be marked as "delivered" by the carrier but is not received, or if it appears to be missing items upon arrival, please contact Customer Service immediately. If we determine your order to be lost, undelivered, or incomplete, we will send you a replacement for the missing items. By agreeing to receive this replacement for the missing items, you are waiving your rights to a monetary refund should you decide to return this replacement item or items. Store credit will be issued instead.

Klausimus

Jei turite klausimų dėl mūsų grąžinimo politikos, susisiekite su mumis adresu:
customerservice@commodityfragrances.eu